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Re: email template
Posted: Tue Sep 16, 2025 6:11 am
by kev1n
I tried to reproduce it, and for me the correct template is being used/sent.
I’ve attached screenshots of the individual forms. Please compare them and check what might be different on your side.
user.png
access level.png
procedure.png
email_template.png
Re: email template
Posted: Tue Sep 16, 2025 9:46 am
by sietwolt
Thanks for your extended answer.
The difference in handling is : i copied the template procedure in emailtemplates/Form properties/adjusted code and not in Procedures as you do.
Copying to procedures i have to clone the procedure 'nu_send_welcome_email_template' and then delete the 'old' one?
Thanks
Re: email template
Posted: Tue Sep 16, 2025 9:50 am
by kev1n
nuBuilder’s core forms (objects, code, etc.) should never be modified, as any changes will be overwritten during updates.
Templates—such as those for procedures, emails, and similar items—are designed to be cloned and customised to suit your needs.
What do you mean by “deleting the old one”? Templates should not be deleted if that’s what you’re referring to.
Re: email template
Posted: Tue Sep 16, 2025 10:00 am
by sietwolt
Sorry. I have to repair the code in emailtemplates/Form properties/adjusted code.
Therefor i have to set back a backup. Is it asked to much if you can send the code again to me?
Re: email template
Posted: Tue Sep 16, 2025 10:08 am
by kev1n
Re: email template
Posted: Tue Sep 16, 2025 10:27 am
by sietwolt
Thanks. In the demo there is in emailtemplates 'nu_send_welcome_email'/formproperties/adjusted code no content.
Entering a new user as 'vrijwilliger' gives an errormessage.
error message.docx
Probably the best to replace a backup and do the whole procedure again.
Re: email template
Posted: Tue Sep 16, 2025 10:32 am
by kev1n
I see this code (
direct link). Or do you mean a different code?
email_template_code.png
sietwolt wrote: ↑Tue Sep 16, 2025 10:27 am
Entering a new user as 'vrijwilliger' gives an errormessage.
error message.docx
The error indicates a syntax issue. You can fix it with AI or share your code here.
PS: Could you attach the images directly instead of putting them in a Word document? It’s much easier to view them that way.
Re: email template
Posted: Tue Sep 16, 2025 11:30 am
by sietwolt
Code repared. Now message on entering new user: unknown template.
Following entries:
Screenshot 2025-09-16 at 11-14-33 nuBuilder - Test_Han.png
Screenshot 2025-09-16 at 11-15-08 nuBuilder - vrijwilliger.png
Screenshot 2025-09-16 at 11-15-49 nuBuilder - nu_send_welcome_email.png
Screenshot 2025-09-16 at 11-17-54 nuBuilder - nu_send_welcome_email.png
Screenshot 2025-09-16 at 11-23-02 nuBuilder - Test_Han.png
Re: email template
Posted: Tue Sep 16, 2025 11:33 am
by kev1n
The code must match.
Re: email template
Posted: Tue Sep 16, 2025 12:05 pm
by sietwolt
In meantime adjusted. However meassage : template unknown remains.
Screenshot 2025-09-16 at 12-03-32 nuBuilder - nu_send_welcome_email.png
Screenshot 2025-09-16 at 12-03-01 nuBuilder - nu_send_welcome_email.png