ERROR 500 on new installation on WP 5.2.1

[quistuipater]

I’m on WordPress 5.2.1 with PHP version is 7.0.33. I just installed the nuBuilder Forte version 1.5 plugin. The WordPress dashboard entry appears but when I click on Start nuBuilder I get "This page isn’t working xxxxxxxx is currently unable to handle this request. HTTP ERROR 500"

[kev1n]

Hi,

From stackoverflow.com:

This can be caused by a number of things, such as:

File Permissions
Fatal Code Errors
Web Server Issues

As you have highlighted it is a permission issue. You need to ensure that your files are executable by the web server user

Please see below article for some guidance on proper file permissions. https://www.digitalocean.com/community/ ... -directory

[quistuipater]

Nope, all file and directory permissions are correctly set (0644 and 0755 respectively) ... remember that this is the WordPress plugin not the standalone nuBuilder (which I also can't get to work but I'll leave that for another post) and these are the ***complete*** installation instructions. If the user is supposed to do anything else then I would hope and expect the plugin or the documentation to say so.

I see that I have an entry in the error_log:

Code: Select all

[31-May-2019 20:39:21 UTC] PHP Warning:  base64_decode() expects parameter 1 to be string, array given in /home1/yyyyyyyy/public_html/xxxxxxxx/service/wp-content/plugins/nubuilder-forte/nubuilder-include.php on line 1559
[31-May-2019 20:39:21 UTC] PHP Fatal error:  Uncaught PDOException: SQLSTATE[HY000] [2019] Unknown character set in /home1/yyyyyyyy/public_html/xxxxxxxx/service/wp-content/plugins/nubuilder-forte/nubuilder-include.php:1732
Stack trace:
#0 /home1/yyyyyyyy/public_html/xxxxxxxx/service/wp-content/plugins/nubuilder-forte/nubuilder-include.php(1732): PDO->__construct('mysql:host=DB_H...', 'DB_USER', 'DB_PASSWORD', Array)
#1 /home1/yyyyyyyy/public_html/xxxxxxxx/service/wp-content/plugins/nubuilder-forte/nubuilder-include.php(717): nubuilderInitDB()
#2 /home1/yyyyyyyy/public_html/xxxxxxxx/service/wp-content/plugins/nubuilder-forte/nubuilder-include.php(664): nuSessionInitialization()
#3 /home1/yyyyyyyy/public_html/xxxxxxxx/service/wp-content/plugins/nubuilder-forte/index.php(6): nuInitialization()
#4 {main}
  thrown in /home1/yyyyyyyy/public_html/xxxxxxxx/service/wp-content/plugins/nubuilder-forte/nubuilder-include.php on line 1732

nubuilder-include.php line 1559 is:

Code: Select all

$decode = base64_decode($_SESSION['nubuilder_wordpress_session_data']);

And nubuilder-include.php line 1732 is:

Code: Select all

$nuDB = new PDO("mysql:host=$DBHost;dbname=$DBName;charset=$DBCharset", $DBUser, $DBPassword, array(PDO::MYSQL_ATTR_INIT_COMMAND => "SET NAMES $DBCharset"));

So, after a bit of poking around it appears that $DBCharset is not set.

Suggestions, anyone?

PS. In case it matters, I'm using Bluehost.

[quistuipater]

Anyone? Bueller? Bueller? Bueller? ...

[kev1n]

Try this:
https://www.google.com/search?q=Unknown ... racter+set

[admin]

quistuipater,

All web servers can have different configurations. We can't afford to help everyone for free.

https://wiki.nubuilder.cloud/ ... nvironment

If you can't figure it out. I would suggest you pay for someone to help you.

I'm sure kev1n would be happy to be paid $100 if you asked him to help.


Steven