mobile phone blank screen

[databs1234]

When trying to login from a mobile phone sometimes the login screen comes up and other times it's just a white screen with nothing else there. iPhone chrome and safari white blank screen. Android duckduckgo and firefox white blank screen chrome login screen and successful login. Any ideas?

[kev1n]

Hi,

Are there any errors in the server's error logs?
Does this also happen wirh https://demo.nubuilder.cloud/?

[databs1234]

where do I find my server's error logs? are those on the nubuilder or mysql side? sorry if that's a simple question.

[kev1n]

PHP error logs can be found in a few different places, depending on your server’s setup.. Try searching

Once you have viewed your PHP error logs, you can start troubleshooting the errors that you see. The error logs will typically provide information about the type of error, the line of code where the error occurred, and the stack trace. You can use this information to debug your code and fix the errors.

[databs1234]

my setup is on bluehost as a subdomain so I assume the server logs would be in one of the zzzz files? I found access_php and sys_php but no errors in there. I looked in the nubuilder files and could not find it there.

[kev1n]

Google found this: https://www.bluehost.com/help/article/error-logs

[databs1234]

I've already tried that, the article shows a main log file which does not contain any error logs related to nubuilder. They are wordpress related. Using the file manager I did a file search for log files and it came up with 250 error log files.

[kev1n]

Does this also happen wirh https://demo.nubuilder.cloud/?

Did you test it with the site above?

[databs1234]

Yes, the above demo works. It must be an issue on my end, trying to figure out how I can trouble shoot the issue and get it fixed. I now have one subdomain that's working and another that stopped working. For the one that is working, the login no longer shows when I try to login. Which error log should I be looking at to find the issue. Thanks for your help.