How to avoid timeout

[oli]

Hello,

is there a way how to avoid unwanted timeouts in nuBuilder?
e.g. an User is working on a record and leaves the desk. After his return he got a timeout in nuBuilder and all changes that were made in the record before are lost since he didn't save the record.

BR, Oli

[pmjd]

Have a look at nuconfig.php, there is

Code: Select all

$nuConfigKeepSessionAliveInterval

which has a default of 600 seconds/10 minutes. Change that as you need.

[oli]

Hi pmjd, thanks for your reply!

I already changed it to 36000 (10 hrs) with no effect. I still get the timeouts earlier.
Are there other possibilities that could be used instead?

BR, Oli

[pmjd]

Afraid I don't know. I tried changing it in the index/php file (as $nuConfigKeepSessionAliveInterval is referenced there too) but it didn't seem to change anything.

[miasoft]

Afraid I don't know. I tried changing it in the index/php file (as $nuConfigKeepSessionAliveInterval is referenced there too) but it didn't seem to change anything.

maybe you need to look Apache session timeout or php.ini

[oli]

Unfortunately I don't have access to the Apache or PHP configuration files of the server.
Are there other options (from client side maybe) to avoid the timeouts?

[miasoft]

Unfortunately I don't have access to the Apache or PHP configuration files of the server.
Are there other options (from client side maybe) to avoid the timeouts?

Code: Select all

$nuConfigTimeOut	= 0;

[Dalkeith]

I've had that issue with other applications..

It can be related to your host and caching on the server. Some host providers remove the application for the server cache after a period and encourage you to go to higher provision tiers to keep in cache. If you have tried everything that Mia has said and it doesn't work you will need to speak with your host.